​​FAQ
How do I place an order?
1. Same Day Orders- Complete & submit the Same Day Order form.
2. Custom & Specialty Orders- Complete & submit the Request A Quote form.
Once we receive your information we will reply back to you via email with specific design details & pricing. It is very helpful if you include any pictures of other cakes you like, preferred design color(s), invitations/decoration or a specific theme for your event. All orders are handled via email & phone.
What is your pricing?
Pricing is listed with many of the different items we offer & can be found under the Menu Tab. Since many of our items are custom made to order from start to finish & priced individually by the complexity of the design, cake size, cake, flavor(s) filling(s) & icing, we do not have a standard price list. Simply complete & submit the Request A Quote form & we will reply back via email with all the specifics including pricing.
How far in advance should I place an order?
The sooner you secure your event date on our calendar the better. Our schedule books up fast. Many times we are able to accommodate client's with last minute orders, simply Contact us to discuss our availability.
Do you accommodate dietary restrictions?
​We do offer a limited menu of Gluten Free, Egg Free & Sugar Free items. Please Contact us direct with your specific dietary request.
What is your payment policy?
We require full payment upon placing your order which secures your event date. Once orders are placed and the event date is secured, orders are then non refundable. Weddings, we require either Option 1- 50% of the total amount becomes non-refundable upon placing your order & securing your event date. Then the remaining balance is due 30 days prior to your event date. Once the remaining balance has been received, the remaining amount also becomes non refundable. Option 2- Wedding orders that are paid in full upon placing your order & securing your event date will receive a discount & then the full discounted amount becomes non refundable.
Do you offer delivery?
Yes we do offer Valley Wide delivery 7 days a week, delivery fees are based upon distance/mileage. Delivery fee's start at $15. You may Contactus with the delivery address (including zip code) to receive a delivery quote.
May I pick up my order?
Yes you may pick up your order at our meet pick up location. Please make sure you allow for plenty of flat floor space in your vehicle/SUV. Please note: The Scottsdale Bakery is not responsible for damage to an order once it has been pick up.
Do you offer Shipping?
Yes certain items can be shipped, there are special instructions for shipping. Please contact us for more details.